We know moving is stressful so we keep things simple and fair.

🔁 Need to Cancel or Reschedule?

No problem at all.

• You can cancel or reschedule your booking free of charge up to 24 hours before your appointment
• If it’s less than 24 hours, a small fee may apply since we’ve already reserved your time slot
• Same-day cancellations or missed appointments may be charged in full

👉 We always try to be reasonable—just communicate early

✨ Not Happy With the Cleaning?

We’ve got you covered.

• If something isn’t right, let us know within 24 hours
• We’ll come back and fix any missed areas for free

👉 Our goal is simple: you get your place ready without stress

💵 Refunds

• We focus on making things right first with a re-clean
• If an issue can’t be resolved, we’ll review it and provide a fair solution, which may include a partial or full refund

🔑 Access to Property

• Please make sure we can access the property at the scheduled time
• If we’re unable to enter, it may be treated as a late cancellation

🧼 What’s Included

• Your service includes everything agreed during booking
• If you need extras (like oven or fridge cleaning), just let us know we’re happy to help